Frequently Asked Questions

FAQFrequently Asked Questions

Looking for quick answers? You may be able to find answers below. If you can't, please contact us.
What type of translation services does FCI provide?

FCI Multiple Services provides a full range of language services. See our list of services for more details. If you still can’t find what you are looking for, contact us. We will be happy to answer any questions. We offer customized solutions that include Translations, Transcriptions, Interpreting and many more Services.

What is the turnaround time?
  • Average turnaround times can vary based on size, subject and any special requirements. Generally, for Certificates and short documents (1 page or less than 300 words) they can be completed in 24-48 hours. Below you can find a general idea of turnaround times for longer documents. Please note, for exact turnaround times we encourage you to contact us for a quote:

    2-5 pages or less than 1200 words: 2-3 days

    6-10 pages or less than 2500 words: 3-4 days

    For longer documents, a quote will be needed. RUSH and SAME DAY services are also available.
How can you guarantee quality?
  • We implement a multistep process that allows us to ensure our quality meets your standards. All of our linguists have years of experience and are ranked and qualified based on their abilities. Our translators undergo an extensive screening process that includes rigorous testing in their language pair. Furthermore, they are continuously tested, once part of our team, to verify their commitment to quality.
I need a Certified Translation; do you certify your work?
  • Yes, the difference between a regular translation and a certified one is that a Regular Translation can be delivered at the request of the client in any alterable format. A Certified Translation includes a Statement of Certification, required by some governmental authorities and organizations, and is delivered only in an inalterable PDF format. At FCI Multiple Services, both offer the same quality guaranteed. quality.
Will my documents remain confidential?
  • All documents managed by the FCI Multiple Services’ Team are treated with the highest regard for confidentiality. Our secure servers and workflow systems along with our strict interchange policies enable us to keep your information safe and secure. We are also happy to sign a non-disclosure agreement to bind our company to the highest confidentiality.
How can I send you my documents?
  • Our website offers you the most secure and hassle-free way for you to request linguistic services: the upload feature. Documents may also be submitted by mail, email, fax or in person.
How do I receive my translation?
  • The FCI Multiple Services’ Team can deliver your translated document via email, mail, fax, or you can even pick up a hard copy in person at our Headquarters in Easton, Pennsylvania.
Will the translated document look like the original?
  • With the FCI process, your documents are also handled by our Formatting and Quality Assurance Teams. These teams do their best to meet our clients requested format and to make our translations resemble their original files as closely as possible. If requested, we format the document to match images, fonts, sizes, tables, etc. We work in a broad range of software.
How does the translation process work?
  • Our process is simple and we do all the heavy lifting for you. Once you send us your request, one of our Project Managers will confirm the receipt and turnaround time with you. This Project Manager will be your direct contact person in the event of any questions or concerns. They will then start the process of coordinating our teams in accordance to your request and specifications. Our process usually includes the following steps, as a minimum: work is rendered, our Formatting Team edits it, and our Quality Assurance Team proofreads and revises it, as needed. After this, the document is ready for you!
How can I pay for your services?
  • FCI Multiple Service accepts all major Credit Cards, PayPal, Checks and Cash payments. Payment needs to be processed before we can start on your order. Please feel free to call us if you have any questions.  For Business Clients, FCI Multiple Service can establish a business account and customize Invoice Billing to better suit your business’ needs. Contact us for more details.
How can I pay for your services?
  • FCI Multiple Service accepts all major Credit Cards, PayPal, Checks and Cash payments. Payment needs to be processed before we can start on your order. Please feel free to call us if you have any questions.
    For Business Clients
    , FCI Multiple Service can establish a business account and customize Invoice Billing to better suit your business’ needs. Contact us for more details.
I am not exactly sure what I need, can you help me?
  • Yes! Our Team will gladly answer all your questions regarding your needs. Let us know what you’d like to accomplish, the consultation is free, we can provide you with instructions and options on how to get started. Just call us at (610) 438-8900 or email us at mail@fcitle.com and we will be happy to assist you.
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YEARS OF SUCCESSFUL WORK History

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Our Commitment to Service is one of the reasons that the leaders in the different industries we serve chose us. Our FCI "family" includes a team of over 10,000 linguistic contractors that help us bring you innovative solutions and support services.

  • 01Localization
  • 02Translation
  • 03Transcription

  • 04Interpretation


We are dedicated to getting your message across in the most important language there is: YOURS

PROVEN track
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Successfully Completed Projects
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Percentage of Client Satisfaction
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Percentage of Customer Loyalty
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From company inception, 19 years ago, our founders believed in making customers our priority; this believe still holds true today.

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  • Office 610-438-8900
  • Fax: 610-438-8999
  • Email: mail@fcitle.com
Address

1614 Washington St. Easton, PA 18042